Service
What sets Hanlock-Causeway Company apart from the competition is our commitment to our customers. We don’t believe in telling our customers what they need, we listen to what they want and strive to provide the services they need:
- Accessibility – Hanlock-Causeway personnel are the easiest to contact and quickest to reply.
- Fast Quotation Turnaround – Hanlock-Causeway has the fastest quotation turnaround time in the industry.
- On-Time Delivery – Hanlock-Causeway has achieved an On-Time Delivery rate of over 90%.
- Fast Production Turnaround – Hanlock-Causeway strives to have the best lead times in the industry and has specific production processes in place to ensure quick turnarounds.
- Reliability – Hanlock-Causeway Company production personnel provide what they promise.
- Order Management – Hanlock-Causeway is the only anchor manufacturer with dedicated project managers to handle large domestic or international “project orders” that include testing, inspection, and quality control requirements. We are knowledgeable in industry standards and end user specifications.
Quality
Hanlock-Causeway Company is committed to providing quality products and services that continually meet and exceed our customer's expectations. In order to survive and prosper, we must strive to improve our competitive position by supplying products and services that our customers value, and creating systems and operations to deliver that value. Continuous improvement is our goal.
Price
Even though it is not cheap providing superior quality and service, Hanlock-Causeway continues to offer competitive prices through innovative production processes and material purchasing methods. At Hanlock-Causeway Company, we maintain our competitive position within the industry without having to sacrifice quality or service.
Employees
Hanlock-Causeway has a full complement of Sales, Customer Service, Production Management, Quality, Process Improvement, and Project Management staff to handle every order type – from small rush orders to large “project orders”.
